The SSVF Case Manager will work under the supervision of the SSVF Program Director. The Case Manager will guide low income veteran families through the housing stability process, connecting them to resources and providing direct assistance as needed, with the goal of stabilizing housing for veteran families who are literally homeless and those who are in danger of losing their homes.
The SSVF Case Manager is detailed-oriented and organized, possess client engagement and motivational skills, can juggle multiple tasks, keeps, is comfortable using MS Office and data entry systems including HMIS, ETO and Salesforce, has a strong aptitude for learning, is friendly, and has excellent verbal and written communication skills.
Provide Housing Stabilization services including, but not limited to
- Case Management
- Develop assessments of client needs.
- Develop a Housing Stability Plan that will ensure the stability of household needs.
- Provide clients with VA, state and local benefits.
- Administer and provide Temporary Financial Assistance as needed
- Provide clients with referrals for services through the Resource Specialist
- Provide follow-up services to clients.
- Maintain an organized and accurate client file system
- Provide data and narrative information for periodic reports
Housing Stablization Approach
Given that an essential component of UESF’s mission is to provide housing stabilization services to low-income families, the SSVF Case Manager is expected to and required to coordinate the services of UESF programs and services outside of UESF for the benefit of clients’ housing stability.
Coordination with and assistance to other UESF programs
The size and nature of UESF requires that all staff work cooperatively and as part of a team. All staff is expected to perform and contribute as needed. When necessary, at the discretion of the Program Director or Executive Director, staff will be expected to and required to perform any other duties as needed and as directed by the Program Director or Executive Director.
This position requires interest in nonprofit organizations; ability to work well and in a professional manner with others; ability to handle sensitive organizational information with discretion; and a professional appearance and demeanor.
This position requires a four-year college degree or two years of administrative experience in programs involved in the delivery of stabilization services to low-income families. Any acceptable combination of education and experience would be considered as satisfying these requirements.
This job description may be revised at any time at the discretion of the UESF Executive Director