Customer Assistance Program for Water

Get help with your water bill.
60,000 households in Philadelphia may now be eligible!

Who should apply? We have help for senior citizens, people with lower incomes, and people who have experienced special hardships.

How to get your application:
FIRST: You’ll need your 9-digit water access code from the top of any recent water bill.
THEN: visit, or call 215-685-6300

You can apply online, by mail, or in-person at neighborhood energy centers and other sites.

TIP: See a checklist and sample application at Make sure to gather everything you need before you start your application!

Click here to find a site near you

Check your eligibility

Take a screening test to find out how we can help you.