Rouguiatou never planned on ending up in a shelter with her three children. But when a financial hardship caused her to lose her home, she and her children had no other place to go. While working with the City’s Office of Supportive Housing (OSH) to find housing, Rouguiatou discovered that because of past due utility bills from her former residence, she was not eligible for new housing—unless these bills were paid.  Her case manager then referred her to UESF, as part of the OSH-UESF partnership to move families like Rouguiatou’s out of the shelter system.

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