The Family Empowerment Case Manager will work under the supervision of UESF’s Family Empowerment Director. The Case Manager will guide low income housing challenged families through the housing stability process, connecting them to resources and providing direct assistance as needed, with the goal of stabilizing housing for families who are literally homeless and those who are in danger of losing their homes.
The Family Empowerment Case Manager will be detailed-oriented and organized, possess client engagement and motivational skills, be comfortable using MS Office and data entry systems including Salesforce, have a strong aptitude for learning, and have excellent verbal and written communication skills.
Provide Housing Stabilization services including, but not limited to:
- Conduct screening and assessment of families need
- Develop and implement (along with the client), a Housing Stability Plan
- Provide clients with mainstream and case specific benefits
- Identify and provide direct housing assistance as needed
- Provide clients with both onsite and external supportive services— based on needs assessment
- Provide regular follow-up services to clients to help maintain stability
- Maintain an organized and accurate client file system
- Provide data and narrative information for periodic reports
Housing Stabilization Approach
Given that an essential component of UESF’s mission is to provide housing stabilization services to low-income families, the Housing Stabilization Case Manager is expected to and required to coordinate the services of UESF programs and services outside of UESF for the benefit of clients’ housing stability.
Coordination with and assistance to other UESF programs
The size and nature of UESF requires that all staff work cooperatively and as part of a team. All staff is expected to perform and contribute as needed. When necessary, at the discretion of the Director of Operations or Executive Director, the Case Manager will be expected to and required to perform any other duties as needed.
- Interest in nonprofit organizations
- Requires knowledge and belief in “Housing First” philosophy and strategies.
- Minimum Education Requirements: Bachelor Degree in Human Services field preferred or a minimum of a two-year degree in related services field and two years related experience in programs involving the delivery of stabilization services to low-income families.
- Excellent communication skills, particularly listening, mediation, and writing skills.
- Possess strong organizational skills with ability to meet a demanding workload.
- Detail oriented to complete requirements of files and contract compliance.
- Demonstrated knowledge of community resources, social service agencies, and landlords.
- Proficiency with Microsoft Office, experience with data management software such Salesforce and HMIS reporting.
- Work collaboratively with other personnel and/or service providers or professionals.
- Handle sensitive organizational information with discretion.
- Treat coworkers, clients and partners with professionalism and respect.
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